Hiring Tips Series
3 Ways to Hire Smarter
Hiring the right talent remains one of the biggest opportunities — and challenges — for growing MSPs in 2025. With rising client expectations, rapid tech evolution, and a fiercely competitive IT labor market, attracting top-tier professionals means rethinking traditional hiring.
Before you post your next help desk, systems engineer, or cybersecurity role, here are three smart, strategic hiring moves to give your MSP a serious edge.
3 Things to Consider When Hiring
Embrace Remote and Flexible Work Models
The pandemic may have sparked the remote work revolution, but it’s now a defining feature of modern employment. In 2025, candidates expect flexibility — and companies that don’t offer it risk losing top talent.
Offering fully remote or hybrid roles expands your candidate pool beyond geographical limits and makes your company more appealing to skilled professionals — especially in high-demand fields like IT and cybersecurity.
📊 Did you know?
More than 60% of tech professionals say flexible work is a dealbreaker when considering new roles. If your MSP isn’t offering this, top-tier candidates may skip over your postings entirely.
Utilize Automated Pre-Screening Tools
If you’re hiring for skill-based roles like Tier 1/2 support, network engineering, or cybersecurity, sifting through stacks of resumes isn’t just slow — it’s ineffective.
Use automated pre-screening assessments and AI-powered applicant tracking systems (ATS) to evaluate skills, experience, and culture fit. This helps standardize the screening process and lets you focus your time on the most qualified applicants.
🎯 Pro tip:
Build customized screening questions based on the specific skills your role requires — whether it’s coding proficiency, network security knowledge, or cloud platform expertise. Many modern ATS platforms can auto-score and rank candidates based on these responses.
Tip 3: Benefits beyond compensation
Today’s job seekers are looking beyond base pay. They want to work for companies that support their lifestyle, well-being, and long-term growth. This is particularly important for MSPs, where fast-paced, high-pressure environments can lead to burnout and churn.
Go beyond the basics by showcasing a culture that values continuous learning and flexibility. Make sure to highlight benefits like:
Standard benefits
These are the benefits that most candidates expect.
- Competitive Salary
- PTO (paid time off)
- Health, Dental, and Vision Insurance
- 401K with Matching
Fringe benefits
These are the benefits that can set your job opening apart from the rest.
- Remote/Hybrid Flexibility
- Home Office Stipend
- Certification Training & Reimbursement
- Pet-friendly or Casual Work Culture
- Unlimited or Flexible PTO
- Employee Recognition & Referral Bonuses
- Mental Health & Wellness Programs
- Childcare Assistance
- Diversity Programs
- Career Development Tracks
Employees today are looking for companies that truly care and recognize them on a more personal level. As the talent market becomes more competitive and employee retention becomes a top priority, personalized employee perks are more than important ever.
Focusing on flexibility, smart screening, and a compelling benefits package can drastically improve your hiring outcomes. In 2025, it’s not just about filling positions — it’s about attracting and retaining the right people to fuel your MSP’s future.
✨ Looking to streamline the entire hiring process?
Explore how IntelliHire helps MSPs create job postings, build custom screening flows, evaluate candidate skills, and manage talent pipelines — all from one central platform.
For more tech hiring strategies and insights tailored to MSPs, visit our blog.
Happy hiring!
